Paid Support

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revtop
Posts: 4
Joined: Sun May 19, 2013 4:10 pm

Paid Support

Post by revtop »

Hi,

Do you offer paid support? We're experiencing a number of problems with our setup. We have 3 dedicated webservers and 2 dedicated sql servers serving currently 40+ sites... We have updated to the latest version, run any repairs on DB's and have done everything we should. However we're getting downtime on some sites, SQL load spiking, duplicate stats and other problems...

We cannot use our developers to debug anything because you've got it all encrypted and we're at a loss what to do now.

Please let me know who we can speak to FINALLY get this setup working how it is meant to...

Thank you.
admin
Site Admin
Posts: 37994
Joined: Wed Sep 10, 2008 11:43 am

Re: Paid Support

Post by admin »

Hi ! yes, PM you icq plz.
Don't forget to run script update
revtop
Posts: 4
Joined: Sun May 19, 2013 4:10 pm

Re: Paid Support

Post by revtop »

Sent you Skype ID, thank you.
admin
Site Admin
Posts: 37994
Joined: Wed Sep 10, 2008 11:43 am

Re: Paid Support

Post by admin »

ok, thanks.
Don't forget to run script update
revtop
Posts: 4
Joined: Sun May 19, 2013 4:10 pm

Re: Paid Support

Post by revtop »

Need some contact with someone in support again as we're having major problems...
admin
Site Admin
Posts: 37994
Joined: Wed Sep 10, 2008 11:43 am

Re: Paid Support

Post by admin »

Can you please post more details ?
Don't forget to run script update
revtop
Posts: 4
Joined: Sun May 19, 2013 4:10 pm

Re: Paid Support

Post by revtop »

We were discussing with Alex on Support on Skype before, he doesn't seem to be online, would like to talk with him again, rather than back and forth on forums.
admin
Site Admin
Posts: 37994
Joined: Wed Sep 10, 2008 11:43 am

Re: Paid Support

Post by admin »

Ok
Don't forget to run script update
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