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troubleshooting

Troubleshooting

It doesnt work !

Contact me and explain problem, but first of all make sure :

  • You've done all update, may be your bug is already fixed
  • Take a look at FAQ and Troubleshooting
  • Please, give me as much details as you can.

Thank you.

Hits are not counted.

1. Check crontab job. Home Tab. If there isn’t “check SCJ crontab job” text, follow the next items. If there is this inscription, someone has deleted your task for cron. You have to run every minute following command:

cd /path_to_scj/scj/bin/; env HTTP_HOST=yourdomain.com /path_to_php/php -q cron.php

If you don't know how to setup crontab job - contact your admin.

2. While using include

<!--#include virtual=”/scj/cgi/include.php”--> 

If you load a page in browser and this code remains unchanged, that means that the SSI support is not turned on. Contact the admin.

It redirects me somewhere else ..

HTTP protocol (this is how browser communicates with remote server) consists of 2 parts: headers and body. Body is what you actually see in your browser, while headers hold some system information.

Script has special debug mode to see what it does.

  1. set Settings -Cjsettings - add debug info = yes, wait a minute
  2. Get FireFox browser and add extension (Tools-addons) Live HTTP Headers
  3. Click on any link and take a look at headers

Usually those headers are self explained , I just have to notice that something link

Location: http://site.com/

is a redirect.

Admin area gives me an error like " ... is protected by SourceGuardian and requires the SourceGuardian loader ixed.5.2.fre .... "

Script requires free PHP optimizer SourceGuardian. Installation: /scj/ixed/howto-install.php Website: sourceguardian.com

out.php doesnt work (Please, refresh page in a minute)

  1. make sure crontab job is setup (make a look at Main tab in admin)
  2. file common.php contains a path to scj folder. If you moved script from one host to another - make sure path in that file is right.
troubleshooting.txt · Last modified: 2014/01/29 18:05 (external edit)